Spa Etiquette and Policies
Cell Phones: Please turn off or silence your cell phones. The spa and salon is a place of peace, relaxation and quiet.
Client Courtesy: Be mindful of other of other clients. Please refrain from loud talking, our services are intended to be a personalized experience for each clients. Respectful behavior observed by all helps ensure that clients can relax and enjoy their service to the fullest.
Spa Treatments: Please arrive 15 minutes prior to your appointment time for Spa Treatments as extra time is needed to check in and change into a robe which will be provided to you by Monroe's. During all of your treatments, your body will be fully draped except for the area being worked on. Please let us know if you have any special medical or physical needs or conditions. Please no children under 18 without scheduled appointments.
Shaving: Shaving is not recommended before any Body Treatment, Pedicure or Gentleman's Facial. The exfoliates used in these services can be too abrasive if someone has just shaved. If you do choose to shave, please shave at least four (4) hours prior to your service.
Cancellation Policy: Monroe’s requires 24 hours notice to cancel any appointment. A deposit is required to hold your reservation for all multiple-service appointments. Insufficient notice to cancel or reschedule reservations are subject to a half price cancellation fee.
Gift Card Policies: Gift cards can be purchased online, inside the spa & salon or by phone order. They expire 2 years from date of purchase. Gift Cards are non refundable and not redeemable for cash or credit. They cannot be duplicated if lost, stolen or destroyed. Gift Cards cannot be used for gratuity.
Products & Services: All of our products and services are customer satisfaction guaranteed. We can not issue refunds for services and/or products unless they are unopened due to sanitary reasons. Our services are guaranteed by the technician that provided the service. There are no refunds on services rendered. Retail Refunds and errors are handled by management at an off-site location and can take up to 2 weeks to refund. There are no refunds processed at the salon location. Absolutely no cash refunds will be made at the salon. Cash and check refunds will be processed by the management and mailed to our guests.
Technician Pricing: All prices listed are level 1 technician prices. Level 2 prices are additional $5. Level 3 prices are additional $10.
Level 1 Technician: 18+ months experience and completed training within the company.
Level 2 Technician: 3+ years experience and completed advanced training at continuing education facilities throughout the U.S.
Level 3 Technician: 10+ years experience, Active Educator/Instructor, has completed advanced training at off site continuing education facilities throughout the U.S. and around the world.
INFORMATION WE GATHER
The following information is gathered from our visitors to our website: IP address, site visitation information, page views, browsers used and browser capabilities and site search queries. We also collect and retain any information submitted to our spa via the contact and other forms located in the site or in related landing pages or promotional pages.
HOW WE USE THE INFORMATION WE GATHER
We use the information we collect on the site to enhance your visitor experience. Our information is not shared with any parties outside of Monroe’s Salon and Spa and it’s designated agents. We make use of Google Analytics for site traffic reporting.
THE PEOPLE THAT ARE GIVEN ACCESS TO THIS INFORMATION
Your personal information is accessible only by designated Monroe’s Salon and Spa employees including administrative staff. In limited cases, personal information may be visible to our designated web service provider but that information is only related to site functionality. No individual personal information such as appointment bookings, gift card purchases, or other sensitive information is stored on this site or accessible by any third party.
THE SECURITY MEASURES WE HAVE IN PLACE TO PROTECT YOUR PERSONAL INFORMATION
To safeguard your personal information, we have implemented secure logins and locked user accounts and email addresses so that any attempt to access login information cannot be sent to non-authorized parties.
All prices and service times are subject to change at any time due to pricing increases and/or an individual technician’s pricing, experience and efficiency.